Terms & Conditions
1. Acceptance of Contract and Limitations
(a) The estimate made by the Repairer shall not constitute an offer by the Repairer.The contract shall be formed when the Repairer accepts an order from the customer to proceed with the work whether in writing or orally and shall consist of the attached estimate and any other supplementary estimate and these conditions of trade. A supplementary estimate will be submitted to the Customer where the increase in the price of the work is 10% or more. Such work shall not be undertaken nor parts and materials used without the prior approval of the Customer.
(b) The repairer reserves the right to take images of vehicles on site for purposes of commercial use and/or marketing without prior consent. Objections are required to be made before commencement of repairs in writing. All images taken are protected by copyright law and cannot be copied, downloaded nor altered in any way without the prior written consent of the Repairer. Customers are also advised that it is strictly forbidden to take images of vehicles, staff or premises without prior written consent.
Completion dates are given in good faith by the Repairer. In the event of a delay the Repairer will inform the Customer that the completion date cannot be met and give reasons for delay. The Repairer cannot be held responsible for any charges incurred by the Customer due to any such delay nor bear responsibility for replacement vehicles or hire charges. The Repairer cannot accept any responsibilities for vehicles left on the premises 24 hours after notification of completion.
A collection and delivery service is available by prior arrangement and may be subject to a fee. It is the responsibility of the owner to ensure that the vehicle contains sufficient fuel to enable the service to be completed. In the instance that fuel has to be supplied by the repairer a receipt will be added to the final invoice for reimbursement.
The repairer shall obtain the Customers permission to repair or fit repaired units where new parts contained in the estimate are unavailable unobtainable within a reasonable time and shall not execute the work until such permission is given.
4. Disposal of Uncollected Goods
(a) Vehicles. The Repairer shall as soon as reasonably practical after the performance of the work give the Customer notice that the vehicle is ready for collection. If the Customer shall fail to remove the vehicle from the Repairers premises within 24 Hours of such notice the Repairer shall be entitled to dispose of the same in the manner permitted by the Torts(interference with goods) act 1977 or any statuary modifications or re-enactments thereof from time to time. During such period the Repairer shall reserve the right to levy a daily storage charge of £20 per day, not exceeding that of government and or civil agencies and same storage charges be made in addition to original estimate and costs.
(b) Personal effects and Parts. Customers personal items and/or remaining parts will be kept for up to fourteen days after which time they will be disposed of. No responsibility for loss or damage will be accepted after such time.
5. Guarantee-Bodywork Repair Only
The Repairer hereby guarantees to exchange or repair any defective part which needs replacement or repair by reason of defective material or workmanship during repair. This guarantee shall continue six months or six thousand miles use whichever sooner from the date repairs were executed. The guarantee applies only to the work carried out by the Repairer and detailed in the original specification for repair. The guarantee is not transferable. Customer expenses are not accepted unless first agreed to in writing by the repairer. This does not affect your rights under The Sale and Supply of Goods to Consumers Regulations 2002, and The Supply of Goods and Services Act 1982, that the work in particular will be carried out with reasonable skill and care. Please note that unless otherwise stated as genuine, all parts included in package prices are Non O.E. and the customer / purchaser accepts any limitations in the use of this product.
Limitations: No claim will be met under the guarantee if the vehicle has been
(a) been used for competitions,racing or record attempts or otherwise other than private or commercial use of the owner, or others users with his permission.
(b) abused in any way or damaged by rust,wear and tear,neglect,improper use or failure to maintain in accordance with the manufacturer recommendations.
(c) Damaged in any subsequent accident.
(d)Parts not supplied direct by the Repairer shall be considered outside of any warranty or guarantee, and burden shall not be imposed upon the Repairer to maintain workmanship levels should non-O.E. or used parts be supplied.
6. Force Majeure
The Repairer shall not be liable in the event on non-fulfilment of a contract owing to an Act of God,war,disease,strike,lockouts,fire or any accident or incident of any nature whatsoever, beyond the control of the Company. All valuables are required to be be removed and are the responsibility of the owner. The Repairer does not accept any responsibility for vehicles left on the premises 24 hours after notification of c0mpletion of repairs, unless by prior written agreement.
(a) Where no other terms of payment have been specifically agreed in writing, the Repairers terms of payment are bank transfer/cash. Payment in full to be made upon delivery or collection of the vehicle to the Customer. No discount or allowances will be made unless specifically stated and agreed by the Repairer in writing.
Wheel refurbishment is just that, it is not a new wheel - occasionally "used" alloys will never look 100% perfect after its refurbishment. We ask all customers to appreciate the work done and the high quality finish that the wheels are at a small fraction of the price that a new wheel would be.
We will always endeavour to refurbish the customer’s wheels to provide the best possible finish. After the wheels are inspected , if found to be in a “very bad condition” (in some cases this may mean the wheels are unsuitable for refurbishment) the customer will be informed of any additional charge before work commences and also of any additional time this may incur. We reserve the right to terminate work on wheels that are excessively damaged or corroded.
'Very bad' condition is specified as:
Poor wheel casting
Damage around the fixing holes - caused by previous improper stud removal
Previous service or repairs
Please be aware that certain high gloss finishes, such as ‘Power Silver’ or ‘Gloss Black’ etc, show blemishes more readily. We cannot guarantee a ‘perfect’ finish, but we do guarantee to improve the look of your wheels.